Sometimes, free isn't really free. For instance, a merchandise promotion may claim that if you buy an HP Ultrabook computer, you can get a free Barnes & Noble Nook e-reader. Such was the case on Cyber Monday 2012. But when one customer had to return the Ultrabook, they found that Nook is far from free. It went for retail price, $99 plus tax. Let this be a warning to you, as many free Nook offers are on the market - read the fine print.
Not really free
The Consumerist tells the tale of Brian, a customer who was in the industry for an HP laptop. He bought an Ultrabook as part of a Cyber Monday promotion that included a free Nook e-reader. Anything was fine until Brian decided the Ultrabook wasn't precisely what he was trying to find. When he went to return the computer, Brian was really charged $99 plus tax out of the return funds from the laptop. It was the cost of the Nook, which HP wouldn't take back.
A totally free Nook problem that isn't unique
Brian is not the first customer to see this type of issue. The customer does not get charged $99 when buying the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
According to a source within the HP returns department, the business will not take back a totally free Nook obtained through such holiday promotions, and the customer "will not receive the $106 they were charged for (the Nook)."
Nook not a totally free purchase
HPs fine print explained that the Nook was priced with the laptop meaning it is not really free at all. The customer had to pay for it based on the terms of the transaction.
The "free Nook" sting is still there and makes a lot of people mad since it cannot be returned, though it could be sold at the consumer's discretion.
Not really free
The Consumerist tells the tale of Brian, a customer who was in the industry for an HP laptop. He bought an Ultrabook as part of a Cyber Monday promotion that included a free Nook e-reader. Anything was fine until Brian decided the Ultrabook wasn't precisely what he was trying to find. When he went to return the computer, Brian was really charged $99 plus tax out of the return funds from the laptop. It was the cost of the Nook, which HP wouldn't take back.
A totally free Nook problem that isn't unique
Brian is not the first customer to see this type of issue. The customer does not get charged $99 when buying the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
According to a source within the HP returns department, the business will not take back a totally free Nook obtained through such holiday promotions, and the customer "will not receive the $106 they were charged for (the Nook)."
Nook not a totally free purchase
HPs fine print explained that the Nook was priced with the laptop meaning it is not really free at all. The customer had to pay for it based on the terms of the transaction.
The "free Nook" sting is still there and makes a lot of people mad since it cannot be returned, though it could be sold at the consumer's discretion.
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